At Caspian Pizza, we strive to provide our customers with the highest quality food and service. Your satisfaction is our top priority. If, for any reason, you are not satisfied with the quality of our food, please review our refund policy below.
Eligibility for Refund
- Full Refund: If we have not prepared your food to the expected quality, you are eligible for a full refund. This includes issues such as incorrect orders, undercooked or overcooked food, or any other significant preparation errors.
- No Refund: Refunds will not be issued for reasons other than those mentioned above. This includes personal preference, change of mind, or if the food is consumed and then deemed unsatisfactory.
Process for Refund
- Immediate Notification: Please contact us immediately upon discovering an issue with your order. You can reach us at 401-320-7225 or email us at info@thecaspianpizza.com.
- Proof of Issue: We may request proof of the issue, such as a photo of the food or the return of the uneaten portion.
- Resolution: Once we verify the issue, we will process your refund. Refunds will be issued to the original method of payment and may take several business days to appear on your account.
We value your feedback and aim to use it to improve our services continually. Thank you for choosing Caspian Pizza. We appreciate your understanding and support.
For any further questions or concerns regarding our refund policy, please do not hesitate to contact us.
Sincerely,
The Caspian Pizza Team
401-320-7225
info@thecaspianpizza.com
